I have a customer at my gym that tried to buy $150 of holds from Bomber. It has been several months (end of July) since the order and while he did receive one of his two orders the other is MIA and there are no responses from emails and phone calls.
Anyone have the same problems? Anyone know this guy?
Bomber holds recently moved to California so that may explain some of the difficulties. That being said I recently ordered holds and it took at least three or four tries over a few weeks time to get anyone on the phone. We have not received our holds yet so lets see how long it takes. Has anyone ordered from them and if so what do you think of the quality of the holds?
Cranky
I'll be curious to see what becomes of this thread. I did a bunch of shaping for them over a year ago, and am still due copies of many of my designs (as part of my agreed on compensation). I've tried calling and emailing the owner multiple times with no response whatsoever. Kind of sucks to drop everything else and help someone build their company and hold line and then have them not live up to their end of the deal.
Hope things work out with your orders.
By the way, they've been in SoCal now for quite some time. Their move wasn't recent at all.
Climbing Hold Review -
Could you please please please write an
email to Bomber Holds that says how unhappy everybody is with their
customer service and business practices? Because I think that they
are totally unaware how unhappy everybody is and your voice means so much
more to them than their paying customers and someone like Louie
Anderson.
Thanks so much for taking it upon yourself to speak
for all of us "RSers" out there that don't have a way to make
their own opinions known to the hold companies. Your benevolence is
soooo inspiring.
"RSers" of the world
@Gayholdreview,
stuff it!
Found this: http://www.routesetter.com/forum/topic/bomber-holds
Ignore the spammer. Sounds like good holds but service is poor or non-existent.
I was running a setting clinic for Threshold in Riverside this past week. Bomber was supposed to make the trophy holds. I believe they were given 3 months notice.
The day before the comp, the CEO told me they had no trophies because the person at Bomber dropped the mold and broke it.
Nothing like waiting until the last minute to do something.
F-sake.
My customer called on Monday and was told to call back Tuesday. Called Tuesday and there was no answer. He will call Wednesday. To be continued...
Supposedly his holds will ship on Wednesday. to be continued...
Ok, so now it's Friday. LAST CHANCE!
Still waiting for our order thought a check for them has been cashed. I am thinking of calling the better business bureau.
@Joe Czerwinski
The mold broke?.... When they dropped it!? Aren't molds made out of rubber?!?!
No word from Bomber. I think the message is clear: DO NOT BUY FROM BOMBER HOLDS!
Since they still have the $ I think it's safe to consider this theft, is calling the Better Business Bureau in CA going to do anything?
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