So I have been trying to order from Project for about a month now and the only thing i have to show for numerous emails and phone calls is one response saying that person no longer works there.
Has anyone heard/gotten holds recently or do they really not want orders?
a little irked at this point.
Terrible customer service and poor quality holds. My gym was one of the first to have project on the wall yet we just recently stop buying from them.
From my understanding they are now made by Three Ball.
Thats weird. I actually sent them an email this morning wondering the same thing. I tried to sign up for the monthly hold subscription in the middle of last month, I had a charge appear on my card, and then it actually disappeared. No holds delivered.
hmmm... very interesting...
3ball is distributing them not making them according to that link... lets differentiate the difference, as Im sure 3ball is not liable for Projects customer service.
Nonetheless Project Holds still has some badass shapes that should be on everyones wall.
Collins what does "poor quality holds" mean? Shape, functionality, usefulness, durability, ergonomics... all of the above? Please quantify your statement for those who wish to buy the holds. I think this would be a good product review for others. As expressed by the two posts already wanting to purchase the holds.
No comments from the peanut gallery monkey man (Jeremy!) LOL just kidding man I know you do a lot of reviews and theyre great, its just good to hear from others! ;)
I know they were moving to a new office/warehouse. Maybe just a little unorganized during the move...
I agree with you Donovan. Let me explain myself more completely.
First off I will have you know that I absolutly love Project shapes. Some of my favorite sets are Project. I have never had a problem with their holds or customer service until recently.
Lately I have found that the quality (being mostly durabitily) of Projects holds have taken a turn for the worst. I have recieved shipments that have had sharp edges on usable surface of the holds, washers that will not allow for me to easily put a bolt in, and most commonly breaking within being put on the wall two or three times. At first I thought that the breaking was due to the harsh nature of the concret walls in our facility but after speaking to one of the owners of project he said that the walls should not be damaging the holds. This leads me to believe that the mixes they sent were bad. In some cases after replacing the broken sets at no cost the new holds would still break. THIS WAS NOT DUE TO OVERTIGHTENING.
As far as customer service goes, I was very pleased by the quick call backs and emails I would recieve from Project regaurding replacements, missing shippments, etc. until recently. The most rescent shippment to the gym did not have all of the holds that were paid for and phone calls and email were not returned promptly in order to sort out the situation. We finally did recieve the missing holds but they were months later than the original order.
And to correct myself; I believe Three Ball is selling Project shapes but they are manufactured by climbing hold manufacture out of Salt Lake. This is what I have heard but I have no source in which I can back this statment up.
Personally I like when I order holds, they all arrive on time and many times I have even recieved the holds with extra holds included at no price, personal letters of appreciation and things like chalk for the first time climbing on them. I just do not feel that Project is delievering this service like they used to.
I placed an order for about $200.00 worth of holds at the begining of February. Thats not much money compared to some orders I realize. However, I was charged on 2/22/10 for the purchase. Today is 4/2/10 and I haven't received anything. I haven't got any holds, calls, e-mails or any other form of correspondence. I have patience but this is absurd. This definitely will be my last experience with Project Holds. What good is having some great shapes if you cant even provide moderate customer service. At this point my take on Project holds is that they are acting very crooked. The simple fact that I was charged for the order and cannot reach anyone at their company has got me very irritated. I have been putting off calling my bank about the charge but now that I see I'm not the only one in this boat, I can't wait any longer. Charles should have the decency to get his damn voice mail working or return an e-mail.
Right, for the sake of clarity I'll mention that I rep for Project in Canada
I'll also point out that I have not been able to contact them for about a week
I know that Charles has taken a back seat in the company and it is now run by Tim, the original silent partner. Offices etc have been moved for a while, and Charles handed over the running two weeks ago.
That's what I know... as soon as I get more information I'll let you know.
I've been trying to contact them via every means that I have and no one is coming back to me on anything... I'm not best amused either and as soon as I get in contact there are going to be some very serious talking to be done... I don't like what's happening and I feel you have every right to be pissed. This isn't what I expect from them
climbingholdreview, thanks for shedding a little light on the situation, it is much appreciated. I have actually been checking your site regularly to see if you guys would be posting any news on Project Holds. Please keep us updated if you can. Also, keep up the good work with the reviews... you guys are providing a much needed service. Thanks.
My understanding is that the control of the company has shifted back to Tim. I believe that the intention is to continue with Project Holds. Let's give them a little time to get things restructured and allow whatever transitions are needed to occur. Hopefully things will be back to normal operating speed very shortly. Tim's a very straight-up guy and I have no doubt that he is working towards addressing whatever open issues he is aware of.
Some of my favorite creations were done for Project and they have others that are waiting to be molded. Because of that I look forward to a long and positive future for Project.
OK,
Orders are being filled. There is going to be a delay in most things on the handover... we're sorry for this.... I'm pretty ok for Canada, the US customers will be contacted one by one as needed
We are up and running, there has and will be a lag but we'll try to keep everyone happy.
Any production issues will also be addressed as needed, the product should be top quality as expected, we will do our best to live upto what you've grown to love from Project Holds
There are more holds coming... and changes are afoot. I'll be in daily contact with HQ, any problems can be addressed to me: climbingholdreview@gmail.com or tim@projectholds.com
I had ordered from them two weeks ago saw this thread and was concerned so i emailed them and got a response from tim rather quickly stating that orders are being filled and apologizing for delay. looking forward for the box to arrive and new shapes to come
I just got an email from Tim concerning my order to join the monthly subscription. He was extremely supportive in trying to get things straightened out. I'm glad to see they're working through the transition and it appears they will have some new stuff out soon too! Can't wait
Has anyone actually recieved holds from these guys as of late? Im still waiting for order placed over a month ago.
Well, at the beginning of the month I got reassurances from Tim that things are being straightened out and taken care of. I unfortunately havent received the order yet though.
I spoke to Tim yesterday:
"Current orders are processing and shipping normally; however, most of the older orders have shipped...10 more to go and we will be 100% caught up"
So you should be getting your holds soon
It appears that there are still bugs in the transfer. Tim sent me UPS tracking info for my order, but for some reason it was delivered to the wrong address. It was delivered to an old address that I used last year when placing orders and not sent to the address that I provided for the new order. Just shot Tim another email and Im sure things will work themselves out.
Just a word of caution to anyone waiting, if you think you stuff is long overdue just shoot them an email. Maybe a shipping glitch worded its way into your order too.
Good to hear that they are getting caught up. Been trying to be patient we did a big addition to our wall and waiting for new holds sucks when you have blank sections and need holds to complete the vision
is anyone else not seeing Kyles posts?
I don't see it
Kyle is just a very quiet guy.
Oops. I wrote that they may be down for a bit. Alot of the smaller holds are breaking easily (crimps and such), I've broken a couple forerunning. they just pull out of the washer. But that's just my theory.
I recieved my holds and the quality is a little less than i desired the sanding was off axis to the bolt holes so some of my holds sat funky and gouged into the wall! Thankfully im pretty handy with a belt sander and remediated the issue but it does seem they are having quality control issues. Ill have to keep an eye on the washers pulling issue thanks for the post kyle
The holds I finally received from Project definitely have quality issues as well. The washers are not centered in the holes correctly, the texture (and a little color) is uneven on some of the holds, there were a few small chips from a lack of padding during shipment and the sanding left something to be desired. Having said all that, I do like the shapes, and so far the quality issues havent impacted my use of the holds, other than being extra carefull when placing them. I don't think I'll be buying from Project again being that it took way too long to get my order, and once it arrived it was far from the quality that their website described. Also the shipper stated that a free DVD was included (I guess for all my troubles) yet that DVD was not in the shipment. I can't do anything but laugh.
Yeah i got the dvd also.Also the color was off we got a some clear mixed in with the colors and the washers were covered in funk. I also ordered from a different company a month after theyre order and received the holds a week earlier than projects holds and reeived free holds at a superior quality. Its a no brainer !
Just a heads up to those who ordered from project recently keep an eye on those washers every hold in our order has this issue .The washers inside diameter is too big and the washers bocome offset to the hole causing the bolt to sit half on washer half on polyeurethane. With some use the bolts dig into the hold and gouge out the hole where the washer does not meet the bolt causing the hold to come loose and to be useless and dangerous.
The majority of the holds my gym received from their hold of the month program in recent months have broken, including the full set of 2XL cubes. I have e-mailed Mr. Carr several times about the situation and sent him pictures of all the broken holds and he informed me that the quality of the holds was not what we should expect from Project. He also forwarded the pictures to the manufacturer and said that the holds would be replaced free of charge. I appreciate the level of service he is providing considering the circumstances of switching company ownership and what have you but our correspondence took place in the last week of July and I have not yet heard back from him. We are debating whether or not to drop out subscription to their hold of the month program. We've been on it since Chuck first launched it but the hold quality, in our opinion at least, has greatly diminished from what it once was.
I've noticed with several hold companies, their quality has gone down significantly over the last couple of years. Often associated with them outsourcing their manufacturing.
And unfortunately it seems that more and more hold companies are outsourcing, many of them to the same manufacturer.
Has anybody else noticed this trend?
Teknik outsourced and there quality is stellar.
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